When running an online business, you must be prepared to deal with all kinds of different situations. One of the primary conflicts you’ll have to deal with as an online business owner is receiving negative reviews about your product or services. Getting a negative review can really catch you off guard and even impute feelings of sorrow, especially when you know that you’re offering a quality product.
Negative reviews can have a significant impact on the overall success of your business when not addressed properly. One thing to keep in mind is that when you respond to negative reviews, it’s important to think about the perception of your business before letting your emotions take over. Even if you have a relatively low amount of negative responses on my Google reviews page, you need to always take a professional approach when addressing them.
How to respond to a Google Review
The best approach to take when responding to negative Google my business reviews is by starting off with an apology even if you know the customers is in the wrong. By showing that you empathize with the needs of the customer, you will be able to establish a professional sense of repour with the rest of your customers who see the negative reviews.
Here are some of the basic steps that you can take to address virtually any type of negative review you receive on your Google business:
- Relay the message that you understand the concerns of the individual
- Take the conversation offline and request that the customer contact you by way of email
- Remain simple in your responses at all times, never try to combat what the customer tells you
These are some very simple steps that you can take when trying to figure out how to respond to google reviews. Always remember to keep you emotions in check as trying to solve the message in an aggressive manner will oftentimes backfire on you.
What to do when you receive negative review responses
When you receive a negative Google review, start the remediation process by looking at the order to see if there are any evident problems which you can provide an immediate response to. A unique way to handle any negative reviews your business receives is by promoting how good your products typically are.
This is a great way to establish the public perception that your business is not known for negative reviews which singles out the situation as being a one-off. Whether or not you think that you’re in the wrong, always try to resolve the issue on the side of the customer complaining so that even if their perception of your business is negative, they will recognize that you’re at least trying to resolve whatever perspective issues they see.
These are some of the most effective ways for you to tackle any negative reviews that your business receives on the Google My Business platform. Use all of these tips to successfully handle any issues you may encounter when operating your business.